The HPB Tenancy programme booking conditions
1.
CONTRACT
1.1
The contract is for a short-term holiday letting and is made between the Client and HPB Management Limited (HPB) as agent for HPB Assurance Limited acting in turn as agent or sub agent for the property owner.
1.2
The contract will be entered into when HPB issues the confirmation of booking by letter, fax or email.
1.3
The Client who makes the booking does so on behalf the Client and all members of the Client's party and the booking is confirmation of the Client's and the Client's party's understanding and acceptance of these terms and conditions.
1.4
The Client and all members of the Client's party will be deemed to have read and understood the "Travel Wise with HPB Tenancies" information and compliance with any requirements or directions therein is a term of the contract.
2.
PAYMENT
2.1
All bookings are subject to a 25% non-refundable booking deposit (unless otherwise stated). An invoice for the full Tenancy Charge less the deposit already paid will be issued and payable 12 weeks before departure.
2.2
Where the Tenancy Charge is not quoted in sterling, it will be converted into sterling at the Pound Spot Rate as quoted in the Financial Times on the Saturday preceding the week in which your balance invoice is issued under 2.1.
2.3
Where applicable, VAT is included at the current rate for United Kingdom properties. Local taxes in other locations are included within the Tenancy Charge. If VAT or such local taxes increase or if additional charges shall be levied for any services included within the Tenancy Charge after the date of the booking HPB reserves the right to invoice the Client for the additional amounts which shall be payable on invoice.
2.4
All cheques should be made payable to 'HSBC Trustee (Guernsey) Limited' and sent to HPB at the designated address. Please note that cheques are not accepted for payment within 12 weeks of the commencement of your holiday. (See 2.6 below).
2.5
If the Client does not pay any invoiced amount within 2 weeks from the due date (or, if earlier, before the start date of the holiday) the contract shall be deemed to be cancelled by the Client and any monies already paid shall be forfeited subject to 4.3 below.
2.6
In the case of bookings made less than 12 weeks before the commencement of the holiday week(s) the Tenancy Charge is payable in full on booking. Full payment must then be made by credit or debit card.
3.
CREDIT CARDS
3.1
An administration charge shall be levied for payments by credit card. At the time of publication this charge is 2.25% of the payment amount but may be varied at any time.
4.
CANCELLATION
4.1
Any cancellation made by the Client for whatever reason shall be in writing, email or fax and addressed to HPB at its designated address.
4.2
If HPB receives a cancellation where it is unable to re-let the holiday, then all monies paid are forfeited.
4.3
If you have to cancel your holiday and HPB subsequently re-let the holiday at full price, a refund of all monies paid, minus a £30 (including VAT) administration fee, will be made. If the property is re-let at a reduced price a refund will be the lower of the monies paid and the reduced price, minus (in either case) a £30 (including VAT) administration fee.
5.
HOLIDAY/CANCELLATION INSURANCE
5.1
It is the Client's responsibility to arrange adequate holiday insurance for the Client and all members of the Client's party.
5.2
This responsibility shall include insuring the Client's and the Client's party's own possessions during the holiday including when they are on or in the contracted property.
6. NON-AVAILABILITY
6.1
In the unlikely event that the Property becomes unavailable following confirmation of the booking or changes are necessary to the booking for reasons outside the control of HPB or the Owner, HPB undertakes to notify the Client as soon as reasonably possible and may offer alternative accommodation of a similar type and standard in a similar location for the holiday week(s) subject to any necessary price adjustments.
6.2
If it is not possible to arrange alternative accommodation or if the Client does not wish to accept the alternative accommodation the booking will be cancelled with a full refund of all monies paid and neither HPB nor its principal nor the property owner shall have any further obligation or liability for non-availability, changes or cancellation as referred to in this condition.
7. CONSTRUCTION WORK
7.1
Prior to the holiday: if we are aware of construction work in the immediate vicinity of your property which, in our opinion, may severely affect the enjoyment of your holiday we will treat it as a case of non availability and clause 6.1 and 6.2 above will apply.
7.2
Whilst on holiday: if construction commences, which affects the enjoyment of your holiday, our local staff will try to have the work stopped. If this is not possible, neither HPB nor its principal nor the property owner shall have any liability for disturbance or impairment of your holiday or any other effect of or loss resulting from the construction.
8.
LETTING PERIOD
8.1
Unless otherwise notified on the Arrivals Sheet sent with your final invoice the letting commences at 4.00 pm on the day of arrival and ends at 10.00 am on the day of departure.
9.
NUMBER OF OCCUPANTS
9.1
The number of persons occupying the Property must not exceed the maximum number specified in our literature. HPB and/or the owners reserve the right to refuse entry to the property by the Client and all members of the Client's party if this requirement is not observed or charge you whatever amount they consider reasonable if you do not comply. In some countries it is illegal to over occupy licensed holiday accommodation. Please note that infants under the age of 2 years on the start date of your holiday are not included within the occupancy limits provided they sleep in a cot.
10.
COMPLAINTS
10.1
The vast majority of holidays are an unmitigated success but things can go wrong from time to time and it is essential to discuss any problems with the local management/representative, all of whom are committed to ensuring the success of your holiday. Regrettably, we cannot accept any complaints which have not been brought to the attention of local staff.
10.2
Any complaints not resolved locally must be confirmed in writing to HPB within 28 days of your return.
11.
CARE OF THE PROPERTY
11.1
The Client shall take reasonable and proper care of the Property and its contents and leave it and them in the same state of repair and condition and in the same clean and tidy condition at the end of the holiday week(s) as at the beginning, with all of the washing-up completed.
11.2
The Client is liable to reimburse HPB and/or the property owner on demand for all costs incurred in replacement, repair, or otherwise where the Client or any member of the Client's party is in breach of clause 11.1 or any requirements or directions within the "Travel Wise with HPB Tenancies" information.
11.3
Damage/breakage deposits - we rely on HPB clients' honesty to report and pay in resort for any damages or breakages caused during the period of occupation but, as a precaution, we take your credit card details when you make your final payment to cover breakages up to the value of £250. Details will be held on file for two weeks after your return. Prior to taking any money from your card we will always give prior written notification. In all cases we reserve the right to charge for damage or breakages not reported and found until after departure including those over £250 in value. In a few instances, a different inventory deposit/system is required by the owners of a given property, details of which will be found with the individual Tenancy Charges.
12.
RIGHT OF ENTRY
12.1
HPB and/or its agents and/or the Owner or the Owner's representative shall have a right of entry to the Property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance but (except in case of emergency) shall endeavour to make a prior arrangement with the Client.
13.
LIABILITY
13.1
Neither HPB nor its principal, HPB Assurance Limited, nor the property owner nor their employees, servants and agents shall have any liability to the Client or any member of the Client's party for any accident, loss, injury, damage, expense or inconvenience which may be suffered, incurred, arise out of or be in any way connected with the letting unless caused by their negligence or breach of contract when such liability shall be limited to the person so negligent or in breach.
13.2
Nothing in this contract shall create any rights for third parties under the Contracts (Rights of Third Parties) Act 1999.
14.
VERBAL INFORMATION
14.1
HPB and its principal, HPB Assurance Limited, do not warrant and are not responsible for the accuracy of, any verbal information given or statements made by their employees, servants or agents.